TERMS OF SERVICE
OVERVIEW
This website is operated by LOENA. Throughout the site, the terms “we”, “us” and “our” refer to LOENA. LOENA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.
We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., who provide the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependants to use this site.
You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.
You must not transmit any viruses, malware or any code of a destructive nature. Any breach of these Terms may result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that content you submit (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without express written permission from us.
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information on this site is not accurate, complete or current. Content is provided for general information only and should not be relied upon as the sole basis for decision-making.
We reserve the right to modify site content at any time without obligation to update prior information.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICING
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable for any modification, price change, suspension or discontinuance.
SECTION 5 – PRODUCTS
Certain products may be available exclusively online and in limited quantities. All products are subject to our Returns & Exchanges Policy.
We have made every effort to display product colours and images accurately; however, we cannot guarantee display accuracy on all devices.
We reserve the right to limit product sales by person, region or jurisdiction and to discontinue products at any time.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. Restrictions may apply to orders placed using the same account, payment method or address.
You agree to provide current, complete and accurate account and billing information and to promptly update your details as necessary.
For further information, please review our Returns & Exchanges Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we do not control. These tools are provided “as is” and “as available” without warranties or endorsements.
Use of optional tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for the content, accuracy or policies of third-party sites and are not liable for any harm arising from their use.
SECTION 9 – USER SUBMISSIONS
Any feedback, comments or suggestions you submit may be used by us without restriction or compensation. You agree that submissions will not violate third-party rights or contain unlawful or malicious material.
You are solely responsible for the accuracy of any submissions you provide.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy.
SECTION 11 – ERRORS AND OMISSIONS
Occasionally there may be errors relating to pricing, descriptions, promotions or availability. We reserve the right to correct such errors and to cancel orders if information is inaccurate.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, to violate intellectual property rights, to transmit malicious code, or to interfere with site security. Breach may result in termination of access.
SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
Our Service and products are provided “as is” and “as available” without warranties of any kind.
To the fullest extent permitted by law, LOENA shall not be liable for any direct, indirect, incidental or consequential damages arising from your use of the Service or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless LOENA and its affiliates from any claim arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate access at any time if you fail to comply with these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and LOENA and supersede any prior agreements or communications.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms should be directed to:
